Privacy policy

Last Updated: November 1, 2026

This website and online storefront, Fuzzy Grip, is operated to provide customers with a curated online shopping experience. The Store is powered by Shopify, which enables order processing, payments, shipping coordination, and related features.

This Privacy Policy explains how personal information is collected, used, and disclosed when you visit the Store, make a purchase, or interact with any part of the Store.

If there is any conflict between this Privacy Policy and the Terms of Service, this Privacy Policy will control with respect to the collection and handling of personal information.

By accessing or using the Store, you acknowledge that you have read and understand this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” refers to data that identifies or can reasonably be linked to an individual. Personal information does not include anonymized or de-identified data.

Depending on how you interact with the Store and the applicable laws in your location, we may collect or process the following types of personal information:

Contact Information

  • Name.
  • Shipping and billing addresses.
  • Email address.
  • Phone number.

Financial Information

  • Payment card details.
  • Transaction information.
  • Payment confirmation data.

Account Information

  • Username and password.
  • Settings and preferences.

Transaction Information

  • Items viewed, added to cart, purchased, returned, exchanged, or canceled.
  • Order history.
  • Shopping behavior patterns.

Communications

  • Information you submit through our Contact Us page.
  • Information provided through customer support inquiries.

Device Information

  • IP address.
  • Browser information.
  • Device identifiers.
  • Network connection details.

Usage Information

  • How you browse and interact with the Store.
  • Pages visited.
  • Time spent on the Store.
  • Click behavior.

2. SOURCES OF PERSONAL INFORMATION

We may obtain personal information from the following sources:

  • Directly from you: When you use the Store, place an order, or contact us.
  • Automatically: Through cookies and other tracking technologies.
  • Service providers: Including payment processors, shipping partners, analytics tools, and other service providers.
  • Business partners or third parties: Who support the functionality and operation of the Store.

3. HOW WE USE PERSONAL INFORMATION

Depending on your interactions with the Store, we may use personal information for the following purposes:

Operating and Improving the Store

  • Fulfilling orders.
  • Processing payments.
  • Coordinating shipments through third-party global suppliers.
  • Managing customer accounts.
  • Handling returns and exchanges.
  • Remembering preferences.
  • Recommending products.

Marketing & Advertising

  • Sending marketing emails or text messages.
  • Displaying advertisements based on your activity.
  • Personalizing promotions and product recommendations.

Security & Fraud Prevention

  • Authenticating account access.
  • Preventing fraudulent or illegal activity.
  • Maintaining safe and secure Store operations.

Customer Support

  • Responding to inquiries submitted through our Contact Us page.
  • Providing updates about orders or shipments.
  • Communicating about issues or customer requests.

Legal Compliance

  • Responding to lawful requests.
  • Complying with applicable laws and regulations.
  • Enforcing Store policies.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information under the following circumstances:

With Service Providers

We may share personal information with service providers, including Shopify, payment processors, shipping carriers, fulfillment partners, global suppliers, analytics tools, cloud storage providers, and customer service platforms.

With Business & Marketing Partners

We may share personal information with business and marketing partners to support advertising, analytics, and promotional services.

With Your Consent

We may disclose personal information to third parties when you choose to share your information or provide your consent.

With Affiliates or Internal Partners

We may share personal information with affiliates or internal partners for administrative and operational purposes.

For Legal Reasons

We may disclose personal information when necessary to comply with applicable laws, court orders, or legal requirements, or to protect the rights and safety of customers or the Store.

In Business Transactions

We may disclose personal information in connection with business transactions, including mergers, asset transfers, reorganizations, or insolvency events.

5. RELATIONSHIP WITH SHOPIFY

The Store is hosted by Shopify. Shopify collects, stores, and processes personal information related to your interactions with the Store and other stores on its platform.

Shopify may use this data to provide enhanced platform features, security measures, and analytics across its network.

To learn more about how Shopify manages personal information and what rights may apply to you, please refer to Shopify's privacy documentation.

6. THIRD-PARTY WEBSITES

The Store may contain links to third-party websites that are not operated by us.

We are not responsible for the privacy or security practices of these third-party websites. We encourage you to review their privacy policies before submitting any personal information.

7. CHILDREN'S DATA

The Store is not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their location.

If a parent or guardian believes that a minor has provided personal information through the Store, please contact us through our Contact Us page.

8. SECURITY & RETENTION

No method of data transmission or storage is completely secure.

Personal information is retained only for as long as necessary to:

  • Maintain your account.
  • Fulfill orders.
  • Provide customer support.
  • Comply with applicable laws.
  • Resolve disputes.

9. YOUR RIGHTS & CHOICES

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Access your personal information.
  • Request the deletion of your personal information.
  • Correct inaccurate personal information.
  • Request a copy of your personal information.
  • Opt out of targeted advertising or data sharing.
  • Manage your marketing communication preferences.

You may exercise these rights by contacting us through our Contact Us page.

Identity verification may be required before processing certain requests.

10. COMPLAINTS

If you have concerns about how your personal information is collected, used, or handled, please contact us through our Contact Us page.

You may also contact your local data protection authority, where applicable.

11. INTERNATIONAL TRANSFERS

Because we work with global suppliers and third-party partners, your personal information may be transferred to and processed in countries outside your own.

Appropriate safeguards may be used where required by applicable law.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

13. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please reach out to us through our Contact Us page.

SMS / MMS TEXT MESSAGE MARKETING PROGRAM PRIVACY POLICY

Your privacy is extremely important to us.

We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary.

This includes, but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in delivering mobile messages.

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION.