Refund policy

At Fuzzy Grip, we want you to feel confident when shopping with us. Please review the policy below to understand how we handle returns, refunds, replacements, and order cancellations.

1. REFUND POLICY

Refunds are not accepted for sale or discounted products. However, store credit may be considered on a case-by-case basis, depending on the situation.

If your item arrives defective, damaged, or misprinted, we will provide a replacement at no additional cost.

2. RETURN POLICY

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

Return Eligibility Requirements

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and unopened.
  • The item must be in its original packaging.
  • All original tags must be attached, if applicable.
  • Proof of purchase is required.

These requirements are in place for hygiene and quality-control purposes.

Return Shipping Costs

Customers are responsible for the cost of shipping returned items to us.

Once your return request has been approved, we will provide you with the return shipping address.

3. HOW TO START A RETURN

To begin a return, please contact us through our Contact Us page.

Our support team may ask you to provide:

  • A photo of the item.
  • A brief description of the issue.

This information helps us verify any defects, damage, incorrect items, or other quality concerns.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an issue occurs due to an error on our part, we will work to make things right by offering one of the following:

  • A replacement item at no additional cost.
  • Store credit.

If your item arrives defective or misprinted, please contact us within 30 days of receiving your order to request a free replacement.

5. CANCELLATION POLICY

Once an order has been placed, it can only be canceled or modified within 4 hours of purchase.

We begin processing orders as quickly as possible to ensure timely delivery. If your order has already entered processing or has been shipped, we are unable to cancel or modify it.

If you still wish to return the item after receiving it, you may do so at your own expense, subject to the return requirements outlined in this policy.

6. QUESTIONS OR NEED ASSISTANCE?

We're here to help!

If you have any questions or need assistance with a return, refund, replacement, or cancellation, please reach out to us through our Contact Us page.

Our support team will be happy to assist you as quickly as possible.

Thank you for shopping with Fuzzy Grip. We truly appreciate your business!